Returns Policy

Cancellation and Returns Policy

You may cancel your order (or any part of it) for any reason before delivery or within 7 days after delivery  (subject to terms and conditions) by logging a query with the subject returns on the customer support website or by emailing support@saayaz.com clearly stating a cancelation in the subject.

If the order has not been despatched and payment has not been taken your order will be cancelled. If payment has been taken but not ready for despatch then your order will be cancelled and any refunds made to your account.

If your order is at ready for despatch status then the order can not be cancelled and after delivery terms apply (as below).

After Delivery.

The customer will need to log a returns query either through the customer support page on the website or by emailing returns@saayaz.com within 7 working days for a refund or 14 working days for an exchange. Once assessed the customer will be provided with a returns authorisation code and returns address. However this is subject to the following terms and conditions

The customer is responsible for the cost of the returns unless the company is at fault entirely. It is advised that the items be returned via recorded delivery and proof of postage obtained as loss of items in the post will not be compensated by the company.

All items must be returned unused and in the original packing.

A full refund will be made for the price paid for the products except for delivery of the items. If the company is at fault then delivery charges will also be refunded.

Any items which are personalised and made to the customer requirements can not be returned this includes custom outfits and designer DIY orders.

Sale Items cannot be refunded. Exchange only.

Selected jewellery items cannot be returned or exchanged for hygiene reasons.

Faulty Goods,

If the item is faulty we may offer a repair, exchange or refund as appropriate.

If the item is faulty when delivered this should be logged within 48 hours from delivery

Items are under warranty if they develop a fault for three months from the date of delivery.

To log a fault complaint you will need to either log a query on our customer support page on the website or email returns@saayaz.com detailing the fault. The fault will be assessed and an appropriate course of action advised.

Any items returned without a return authorisation code will not be routed to the returns department and therefore will be lost. The company will not be liable in this situation.

Please note before items are despatched they are checked throughly by the fulfilment team for any defects in some cases photographs are taken and stored on a database for random quality assurance checks. We are not liable for any damages occured during transit and delivery. If you are purchasing a valuable item it is advised that you select teh guaranteed delivery option at checkout which includes postal insurance.